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Call us on 0131 447 1788

Call us on 0131 447 1788

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GENERAL DELIVERY INFORMATION

All products on this website are available for nationwide delivery to the whole of the UK (England, Scotland, Wales and Northern Ireland). We can arrange flowers to be delivered to Southern Ireland (Eire) though a surcharge will apply for this. UK Delivery is completed (next day or future date as required) by courier or delivered by our network of locally appointed florists on a before 6pm service Monday - Friday only (some rural areas excluded). Our delivery service is available on Sundays and Bank Holidays in the Edinburgh area only. For Edinburgh Central area please e-mail us for further information.

Orders for delivery on the next working day need to be placed by 3.00pm the day before, (Same Day Delivery order before 2pm). Orders made for delivery on Monday need to be placed by 3.00pm the preceding Friday. Saturday delivery is available ,unless delivery address is in Edinburgh, as couriers charge a higher rate for Saturday deliveries. Please note that Next Working Day or Name Day service is dependent on the courier, and is not a guaranteed service particularly during high volume periods, e.g. Christmas and during adverse weather conditions .

On the day of delivery, the courier will attempt delivery of your gift. A signature is required on delivery, if the courier cannot get a response at the delivery address the gift will be returned to the local delivery office and a Called Today Card left at the delivery address. Wherever possible we will leave delivery with a neighbour unless we have instructions from the sender saying otherwise. It is the recipients responsibility to make contact same day with the courier on their return, calling the phone number on the Called Today Card to either arrange to collect or alternatively have the courier re-deliver the gift by special arrangement locally, this will usually be the following day. FlowersBuyDelivery.co.uk cannot accept responsibility or costs incurred for deliveries where the recipient has not initiated or delayed contact with the courier. This action remains wholly the responsibility of the recipient.

Delivery to flats. In some flats please be aware that neighbours, a doorman or security will sign to receive deliveries for a recipient. You should be aware of this when placing an order for delivery. If a delivery has not arrived on time to a flat it is likely that it has been accepted and signed for on the recipient's behalf. Please therefore check with neighbours, doormen or security.

For orders where a third party will accept and sign for the delivery on the recipients behalf i.e. a hospital, airport, college, university, workplace, secure housing with a doorman etc. the signature of any person authorised to accept a delivery on behalf of the organisation shall be accepted as proof of delivery. FlowersBuyDelivery.co.uk suggests that the sender takes the time to inform any such third party to expect their delivery prior to placing an order to ensure there is no delay in the recipient receiving their gift.

On very rare occasions deliveries can be delayed due to adverse weather conditions or other circumstances beyond our control such as postal strikes. If any general information is sent to us by our couriers we will let you know either by email or by calling you. If a courier contacts us regarding a specific order we will be in touch with the sender. Where a delay in delivery due to weather conditions has resulted, a refund of delivery will not be made .

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 28 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Due to occasional demand or supply of products, containers and baskets on this website, in particular fresh flowers we do reserve the right to substitute any item from any of our ranges for a similar variety, brand or make as necessary from time to time without prior notice. We will ensure that any substituted product is of equal or greater value. If your requirement is specific please call us on 0131 4471788 prior to ordering to establish availability.

SENDER'S RESPONSIBILITY

It is the sender's responsibility to ensure that the delivery address and details given for the recipient are correct and complete. FlowersBuyDelivery.co.uk will not accept any responsibility or costs incurred for non-delivery to an intended recipient where this information is either incomplete or incorrect. This includes the postcode. NB. Where a perishable product is returned to us for such reasons a re-stocking fee of up to 90% of the product cost will be deducted from any refund. Delivery charges if applicable will not be refunded.

It is the senders responsibility to ensure that a recipient will be at the given delivery address to receive their gift. FlowersBuyDelivery.co.uk will not offer a replacement gift where a recipient is away, on holiday or similar. It is not possible to re-direct a gift once dispatch has taken place.